Refund & Return Policy

Effective Date: 07/07/2026

At Grillo Bites, we are committed to providing high-quality food and excellent customer service. As our products are freshly prepared food items, they are generally non-returnable. Please read our policy below for details regarding refunds and order issues.

1. Food Orders

Due to the perishable nature of our food, we do not accept returns or exchanges once an order has been prepared, collected, or delivered, except where the order is incorrect, damaged, or does not meet reasonable quality standards.

2. Incorrect or Missing Items

If you receive an incorrect order or any items are missing, please contact us as soon as possible, preferably within 24 hours of receiving your order. We will investigate the issue and, where appropriate, offer a replacement, store credit, or refund.

3. Food Quality Issues

If you believe your food is not of satisfactory quality, please contact us immediately after receiving your order. We may ask for photographs or additional information to help us assess the issue. If your claim is verified, we may offer a replacement or a full or partial refund.

4. Order Cancellations

Orders may be cancelled only before food preparation has begun. Once preparation has started, the order cannot be cancelled and no refund will be available.

If we are unable to fulfil your order for any reason, you will receive a full refund using the original payment method.

5. Delivery Issues

Please ensure that your delivery address and contact information are accurate when placing your order. We cannot provide refunds for failed deliveries resulting from incorrect customer information or if no one is available to receive the order.

If your order is significantly delayed due to circumstances within our control, please contact us and we will work with you to resolve the issue fairly.

6. Refund Process

Approved refunds will be processed using the original payment method. Depending on your bank or payment provider, it may take between 3 and 10 business days for the refund to appear in your account.

7. Allergies and Dietary Requirements

Customers are responsible for informing us of any food allergies or dietary requirements before placing an order. While we take reasonable precautions, we cannot guarantee that our food is completely free from allergens due to shared preparation areas.

8. Contact Us

If you have any questions about this Refund & Return Policy or need assistance with an order, please contact us:

Grillo Bites
Website: https://grillobites.co.uk/

Phone:+01942 538037