Effective Date: 07/07/2026

Grillo Bites  values your privacy and is committed to protecting your personal
information. This Privacy Policy explains how we collect, use, store, and protect your information
when you visit our website or use our services.

1. Information We Collect

We may collect the following information:

• Your name
• Email address
• Phone number
• Delivery or billing address
• Order details
• Payment information (processed securely by third-party payment providers)
• IP address, browser type, and device information
• Cookies and website usage information

2. How We Use Your Information

We use your personal information to:

• Process and deliver your food orders.
• Respond to enquiries and customer support requests.
• Improve our website and customer experience.
• Process payments securely.
• Send order confirmations and service-related updates.
• Send promotional offers only where you have provided consent.
• Comply with legal and regulatory obligations.

3. Cookies

Our website uses cookies to improve your browsing experience, analyse website traffic,
remember your preferences, and enhance website functionality. You may disable cookies
through your browser settings, although some features of the website may not function correctly.

4. Payment Security

Payments made through our website are processed by secure third-party payment providers.
We do not store or have access to your full payment card details.

5. Sharing Your Information

We may share your information with:

• Payment processing providers.
• Delivery partners where applicable.
• Website hosting and IT service providers.
• Legal or regulatory authorities when required by law.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Retention

We retain your personal information only for as long as necessary to provide our services,
meet legal obligations, resolve disputes, and enforce our agreements.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal
information against unauthorised access, loss, misuse, or disclosure.

8. Your Rights

Under UK data protection law, you have the right to:

• Access your personal information.
• Request correction of inaccurate data.
• Request deletion of your personal data where applicable.
• Restrict or object to processing.
• Withdraw consent for marketing communications.
• Request a copy of your personal data.

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy
practices or content of those websites. Please review their privacy policies separately.

10. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect
personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page
with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information,
please contact us:

Grillo Bites
Website: https://grillobites.co.uk/
Phone: +01942 538037